Nexora VPN - Privacy policy
PRIVACY POLICY NEXORA VPN
Last Updated: Febtuary 18, 2025
1. Introduction
Welcome to NEXORA VPN (“NEXORA VPN”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, use our VPN application, or interact with our services.
We are committed to respecting your privacy and handling your personal information transparently and responsibly.
By accessing our website or using NEXORA VPN, you acknowledge that you have read this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue using our website and services.
2. Information We Collect
We may collect different categories of information depending on how you interact with our website and services.
2.1 Information You Provide
You may voluntarily provide personal information when you:
• Contact our customer support team.
• Submit a contact form.
• Send us an email.
• Create an account, if account registration is available.
• Subscribe to service updates or communications, where offered.
This information may include:
• Email address.
• Name or username.
• Message content.
• Other information you voluntarily provide.
If account registration is introduced, we will process the information required to create and manage your account and explain any additional data collection in this Privacy Policy or in an applicable notice.
2.2 VPN Connection Information
When you use NEXORA VPN, we collect certain technical information related to VPN connections.
This information may include:
• IP address used to establish a VPN connection.
• Connection date and time.
• Connection duration.
• VPN server location selected.
• Connection status.
• Technical diagnostic information.
• Device and application information necessary to operate and maintain the service.
We process this information to operate the VPN service, maintain network security, troubleshoot technical issues, prevent abuse, and improve service performance.
2.3 Website and Device Information
When you visit our website, we or our service providers may automatically collect certain technical information, including:
• IP address.
• Browser type and version.
• Operating system.
• Device type.
• Pages visited.
• Time spent on pages.
• Referral sources.
• Website interaction data.
• Cookie identifiers and similar technologies.
This information helps us understand how visitors use our website and improve its functionality.
3. VPN Connection Logs and Data Retention
NEXORA VPN collects IP addresses and VPN connection history.
Retention period: 7 days.
Connection information is retained for up to seven (7) days from the time it is collected and is then deleted or overwritten in accordance with our data-retention procedures.
We use this information for:
• Operating and maintaining VPN connections.
• Detecting suspicious or unauthorized activity.
• Preventing service abuse.
• Maintaining network security.
• Diagnosing technical problems.
• Improving service reliability.
Where necessary, certain information may be retained for a longer period if required by applicable law or necessary to establish, exercise, or defend legal claims. Where this happens, access will be restricted and the information will be retained only for as long as necessary.
Important: NEXORA VPN does not currently claim to operate a zero-logs policy. We collect certain connection information as described above.
VPN connection history means technical records about connections to our VPN servers. It does not automatically mean that we collect a user’s browser history or a list of websites visited. Any collection of browsing activity or internet traffic content would need to be described separately and accurately.
4. How We Use Your Information
We may use collected information for the following purposes:
• To provide and operate NEXORA VPN.
• To establish and maintain VPN connections.
• To manage accounts, if account registration is available.
• To provide customer support.
• To maintain and improve our services.
• To monitor technical performance.
• To detect, investigate, and prevent fraud or abuse.
• To protect our infrastructure and users.
• To analyze website traffic and visitor behavior.
• To measure marketing and advertising performance, where applicable.
• To comply with legal obligations.
We process personal information only for legitimate and clearly defined purposes.
5. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:
Performance of a contract
Processing necessary to provide our VPN services, manage subscriptions, and fulfill our obligations to users.
Legitimate interests
Processing necessary to maintain service security, prevent abuse, troubleshoot technical issues, and improve our services, provided these interests do not override your rights and freedoms.
Consent
Processing based on your consent, including the use of non-essential cookies and certain analytics technologies where consent is required.
Legal obligations
Processing necessary to comply with applicable laws and legal requirements.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
• Ensure the proper operation of our website.
• Remember user preferences.
• Analyze website traffic.
• Understand visitor interactions.
• Measure marketing campaign performance.
• Improve website functionality.
You can manage cookies through your browser settings.
Where required by applicable law, we will request your consent before placing or activating non-essential cookies or tracking technologies.
7. Google Analytics and Google Tag Manager
We use Google Analytics and Google Tag Manager on our website.
Google Analytics
Google Analytics helps us understand how visitors interact with our website. It may collect information such as:
• Website usage data.
• Pages visited.
• Session information.
• Device and browser information.
• Approximate location information derived from technical data.
• Cookie identifiers and online identifiers.
We use this information to analyze website performance and improve the user experience.
Google Tag Manager
Google Tag Manager is used to manage and deploy website tags and tracking technologies.
Depending on the tags configured through Google Tag Manager, additional information may be processed by third-party services.
Google’s services may process information in accordance with Google’s own privacy policies.
For more information, please visit:
https://policies.google.com/privacy
https://policies.google.com/technologies/cookies
Where required by applicable law, analytics and marketing tags will only be activated after the appropriate consent has been obtained.
8. How We Share Information
We do not sell personal information for money.
We may disclose certain information to the following categories of recipients when necessary:
Service providers
Companies that provide hosting, server infrastructure, technical support, analytics, website functionality, and other services necessary to operate NEXORA VPN.
Analytics providers
Services such as Google Analytics that help us understand website usage and performance.
Legal authorities
Government agencies, regulators, courts, or law enforcement authorities when disclosure is required by applicable law or valid legal process.
Security and fraud prevention providers
Organizations that help us detect suspicious activity, prevent abuse, and protect our infrastructure.
We aim to limit information shared with third parties to what is necessary for the relevant purpose.
Where required, appropriate contractual and data-protection safeguards will be used.
9. International Data Transfers
NEXORA VPN may use service providers and infrastructure located in different countries.
As a result, personal information may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area.
Where required by applicable data-protection laws, we use appropriate safeguards for international transfers, such as adequacy decisions or Standard Contractual Clauses.
10. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against:
• Unauthorized access.
• Accidental loss.
• Destruction.
• Misuse.
• Unauthorized disclosure.
• Alteration.
These measures may include access restrictions, security monitoring, and appropriate technical protections.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
11. Your Privacy Rights Under the GDPR
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data-protection laws, you may have certain rights regarding your personal information.
Depending on applicable law, these rights may include:
• Right of access: Request a copy of your personal information.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information.
• Right to restriction: Request that we restrict certain processing activities.
• Right to data portability: Request your information in a commonly used, machine-readable format.
• Right to object: Object to certain processing activities.
• Right to withdraw consent: Withdraw consent where processing is based on consent.
You also have the right to lodge a complaint with your local data-protection supervisory authority.
To exercise your rights, contact us using the contact information provided below.
We will respond within the time limits required by applicable law. Under the GDPR, this is generally within one month.
12. Privacy Rights for California Residents
If you are a California resident and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to our business, you may have the right to:
• Know what categories of personal information we collect.
• Request access to specific personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information, where applicable.
• Limit certain uses and disclosures of sensitive personal information, where applicable.
• Receive equal service and treatment when exercising your privacy rights.
We do not sell personal information for money.
If our use of analytics or advertising technologies constitutes sharing for cross-context behavioral advertising under applicable California law, you may have the right to opt out.
To submit a privacy request, contact us using the details below.
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
NEXORA VPN is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete that information.
Where local law requires a higher minimum age for consent to online services, we will follow the applicable requirements.
14. Third-Party Websites and Services
Our website or application may contain links to third-party websites, applications, or services.
We do not control the privacy practices of third parties and are not responsible for their content, policies, or data-handling practices.
We encourage users to review the privacy policies of any third-party services they access.
15. Data Retention and Deletion
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Our VPN connection logs, including the IP address and connection history described in Section 3, are retained for up to seven (7) days.
Other information, such as support correspondence, account information, website analytics data, and technical records, may be retained for different periods depending on the purpose of collection and the applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage users to review this Privacy Policy periodically.
If material changes are made, we may provide additional notice where required by applicable law.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
Service Name: NEXORA VPN
Email: nexorasupport@gmail.com
Website: http://vpnnexora.com
We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.
⸻
© 2026 NEXORA VPN. All rights reserved.
Last Updated: Febtuary 18, 2025
1. Introduction
Welcome to NEXORA VPN (“NEXORA VPN”, “we”, “our”, or “us”).
This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you visit our website, use our VPN application, or interact with our services.
We are committed to respecting your privacy and handling your personal information transparently and responsibly.
By accessing our website or using NEXORA VPN, you acknowledge that you have read this Privacy Policy.
If you do not agree with this Privacy Policy, please discontinue using our website and services.
2. Information We Collect
We may collect different categories of information depending on how you interact with our website and services.
2.1 Information You Provide
You may voluntarily provide personal information when you:
• Contact our customer support team.
• Submit a contact form.
• Send us an email.
• Create an account, if account registration is available.
• Subscribe to service updates or communications, where offered.
This information may include:
• Email address.
• Name or username.
• Message content.
• Other information you voluntarily provide.
If account registration is introduced, we will process the information required to create and manage your account and explain any additional data collection in this Privacy Policy or in an applicable notice.
2.2 VPN Connection Information
When you use NEXORA VPN, we collect certain technical information related to VPN connections.
This information may include:
• IP address used to establish a VPN connection.
• Connection date and time.
• Connection duration.
• VPN server location selected.
• Connection status.
• Technical diagnostic information.
• Device and application information necessary to operate and maintain the service.
We process this information to operate the VPN service, maintain network security, troubleshoot technical issues, prevent abuse, and improve service performance.
2.3 Website and Device Information
When you visit our website, we or our service providers may automatically collect certain technical information, including:
• IP address.
• Browser type and version.
• Operating system.
• Device type.
• Pages visited.
• Time spent on pages.
• Referral sources.
• Website interaction data.
• Cookie identifiers and similar technologies.
This information helps us understand how visitors use our website and improve its functionality.
3. VPN Connection Logs and Data Retention
NEXORA VPN collects IP addresses and VPN connection history.
Retention period: 7 days.
Connection information is retained for up to seven (7) days from the time it is collected and is then deleted or overwritten in accordance with our data-retention procedures.
We use this information for:
• Operating and maintaining VPN connections.
• Detecting suspicious or unauthorized activity.
• Preventing service abuse.
• Maintaining network security.
• Diagnosing technical problems.
• Improving service reliability.
Where necessary, certain information may be retained for a longer period if required by applicable law or necessary to establish, exercise, or defend legal claims. Where this happens, access will be restricted and the information will be retained only for as long as necessary.
Important: NEXORA VPN does not currently claim to operate a zero-logs policy. We collect certain connection information as described above.
VPN connection history means technical records about connections to our VPN servers. It does not automatically mean that we collect a user’s browser history or a list of websites visited. Any collection of browsing activity or internet traffic content would need to be described separately and accurately.
4. How We Use Your Information
We may use collected information for the following purposes:
• To provide and operate NEXORA VPN.
• To establish and maintain VPN connections.
• To manage accounts, if account registration is available.
• To provide customer support.
• To maintain and improve our services.
• To monitor technical performance.
• To detect, investigate, and prevent fraud or abuse.
• To protect our infrastructure and users.
• To analyze website traffic and visitor behavior.
• To measure marketing and advertising performance, where applicable.
• To comply with legal obligations.
We process personal information only for legitimate and clearly defined purposes.
5. Legal Bases for Processing
Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:
Performance of a contract
Processing necessary to provide our VPN services, manage subscriptions, and fulfill our obligations to users.
Legitimate interests
Processing necessary to maintain service security, prevent abuse, troubleshoot technical issues, and improve our services, provided these interests do not override your rights and freedoms.
Consent
Processing based on your consent, including the use of non-essential cookies and certain analytics technologies where consent is required.
Legal obligations
Processing necessary to comply with applicable laws and legal requirements.
You may withdraw consent at any time where processing is based on consent. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
6. Cookies and Tracking Technologies
Our website may use cookies, pixels, tags, and similar technologies.
These technologies may be used to:
• Ensure the proper operation of our website.
• Remember user preferences.
• Analyze website traffic.
• Understand visitor interactions.
• Measure marketing campaign performance.
• Improve website functionality.
You can manage cookies through your browser settings.
Where required by applicable law, we will request your consent before placing or activating non-essential cookies or tracking technologies.
7. Google Analytics and Google Tag Manager
We use Google Analytics and Google Tag Manager on our website.
Google Analytics
Google Analytics helps us understand how visitors interact with our website. It may collect information such as:
• Website usage data.
• Pages visited.
• Session information.
• Device and browser information.
• Approximate location information derived from technical data.
• Cookie identifiers and online identifiers.
We use this information to analyze website performance and improve the user experience.
Google Tag Manager
Google Tag Manager is used to manage and deploy website tags and tracking technologies.
Depending on the tags configured through Google Tag Manager, additional information may be processed by third-party services.
Google’s services may process information in accordance with Google’s own privacy policies.
For more information, please visit:
https://policies.google.com/privacy
https://policies.google.com/technologies/cookies
Where required by applicable law, analytics and marketing tags will only be activated after the appropriate consent has been obtained.
8. How We Share Information
We do not sell personal information for money.
We may disclose certain information to the following categories of recipients when necessary:
Service providers
Companies that provide hosting, server infrastructure, technical support, analytics, website functionality, and other services necessary to operate NEXORA VPN.
Analytics providers
Services such as Google Analytics that help us understand website usage and performance.
Legal authorities
Government agencies, regulators, courts, or law enforcement authorities when disclosure is required by applicable law or valid legal process.
Security and fraud prevention providers
Organizations that help us detect suspicious activity, prevent abuse, and protect our infrastructure.
We aim to limit information shared with third parties to what is necessary for the relevant purpose.
Where required, appropriate contractual and data-protection safeguards will be used.
9. International Data Transfers
NEXORA VPN may use service providers and infrastructure located in different countries.
As a result, personal information may be transferred to and processed in countries outside your country of residence, including countries outside the European Economic Area.
Where required by applicable data-protection laws, we use appropriate safeguards for international transfers, such as adequacy decisions or Standard Contractual Clauses.
10. Data Security
We implement reasonable technical and organizational measures designed to protect personal information against:
• Unauthorized access.
• Accidental loss.
• Destruction.
• Misuse.
• Unauthorized disclosure.
• Alteration.
These measures may include access restrictions, security monitoring, and appropriate technical protections.
However, no method of electronic storage or transmission over the internet can be guaranteed to be completely secure.
11. Your Privacy Rights Under the GDPR
If you are located in the European Economic Area (EEA), the United Kingdom, or another jurisdiction with similar data-protection laws, you may have certain rights regarding your personal information.
Depending on applicable law, these rights may include:
• Right of access: Request a copy of your personal information.
• Right to rectification: Request correction of inaccurate or incomplete information.
• Right to erasure: Request deletion of your personal information.
• Right to restriction: Request that we restrict certain processing activities.
• Right to data portability: Request your information in a commonly used, machine-readable format.
• Right to object: Object to certain processing activities.
• Right to withdraw consent: Withdraw consent where processing is based on consent.
You also have the right to lodge a complaint with your local data-protection supervisory authority.
To exercise your rights, contact us using the contact information provided below.
We will respond within the time limits required by applicable law. Under the GDPR, this is generally within one month.
12. Privacy Rights for California Residents
If you are a California resident and the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), applies to our business, you may have the right to:
• Know what categories of personal information we collect.
• Request access to specific personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Opt out of the sale or sharing of personal information, where applicable.
• Limit certain uses and disclosures of sensitive personal information, where applicable.
• Receive equal service and treatment when exercising your privacy rights.
We do not sell personal information for money.
If our use of analytics or advertising technologies constitutes sharing for cross-context behavioral advertising under applicable California law, you may have the right to opt out.
To submit a privacy request, contact us using the details below.
We may need to verify your identity before processing certain requests.
13. Children’s Privacy
NEXORA VPN is not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13.
If we become aware that personal information has been collected from a child in violation of applicable law, we will take appropriate steps to delete that information.
Where local law requires a higher minimum age for consent to online services, we will follow the applicable requirements.
14. Third-Party Websites and Services
Our website or application may contain links to third-party websites, applications, or services.
We do not control the privacy practices of third parties and are not responsible for their content, policies, or data-handling practices.
We encourage users to review the privacy policies of any third-party services they access.
15. Data Retention and Deletion
We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law.
Our VPN connection logs, including the IP address and connection history described in Section 3, are retained for up to seven (7) days.
Other information, such as support correspondence, account information, website analytics data, and technical records, may be retained for different periods depending on the purpose of collection and the applicable legal requirements.
When information is no longer required, we take reasonable steps to delete, anonymize, or securely dispose of it.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable laws.
When we make changes, we will update the “Last Updated” date at the top of this page.
We encourage users to review this Privacy Policy periodically.
If material changes are made, we may provide additional notice where required by applicable law.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us:
Service Name: NEXORA VPN
Email: nexorasupport@gmail.com
Website: http://vpnnexora.com
We will make reasonable efforts to respond to privacy-related inquiries within the time required by applicable law.
⸻
© 2026 NEXORA VPN. All rights reserved.
© All Rights Reserved
